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Gastro and major customers

Products

Since it is a natural product and the reactive glazes are applied by hand, it is possible that the glazes "react" a little more on some articles and a little less on others. If you hold the dishes against the light, you can see dull spots on some items. These do not affect you in any way during use and only represent a characteristic feature of the handicraft.

These are small glaze cracks, which are characteristic for our Belmira series in particular. These small hairline cracks are the result of the reaction of two glazes, which are also responsible for the unique colour gradients, but they are not defects in quality and do not affect you in the everyday use of our tableware. Depending on the quantity of glazes applied by hand, these can occur more or less. One speaks with these glazes also of "Crackle".

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If you have not received an order confirmation after ordering, please check your spam folder. Sometimes emails get there because they are recognized as advertising, as well as shipping confirmations and DHL delivery information. You should also receive e-mails about this as a rule. If this is not the case, we ask you to check your spam folder.

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Return & Refund

For the return shipment from Germany we charge a flat rate of 7&euro.

For the return from Austria we charge a flat rate of 14€.

For the return from Switzerland we charge a flat rate of 16€.

We will deduct this from the refund of the purchase price to you after receipt of the undamaged goods. The refund will be made using the same method of payment as you previously paid for the item to us.

For all other countries, the return shipment must be organized and cleared by yourself.