Our products are manufactured in selected factories in and around Porto. These are various family-run businesses. Soon you will learn more about them and we will tell you in detail about our producers.
Our dishes are dishwasher safe due to the high firing temperature of 1.150°C. In order to enjoy your dishes for a long time, we recommend gentle washing with standard dishwasher tabs. We advise against the use of aggressive detergents with citrus ingredients.
Should you receive broken goods, please contact us immediately via firstname.lastname@example.org or our contact form. It is important that you send us a picture of the broken items and how they were packed so that we can avoid such things in the future. We will then take care of a replacement delivery as soon as possible.
Since it is a natural product and the reactive glazes are applied by hand, it is possible that the glazes "react" a little more on some articles and a little less on others. If you hold the dishes against the light, you can see dull spots on some items. These do not affect you in any way during use and only represent a characteristic feature of the handicraft.
These are small glaze cracks, which are characteristic for our Belmira series in particular. These small hairline cracks are the result of the reaction of two glazes, which are also responsible for the unique colour gradients, but they are not defects in quality and do not affect you in the everyday use of our tableware. Depending on the quantity of glazes applied by hand, these can occur more or less. One speaks with these glazes also of "Crackle".
This phenomenon can occur up to 1-2 months after production and these noises are caused by the glaze working in the aftermath. This does not affect the appearance or function and disappears completely after 2 months at the latest.
If you have not received an order confirmation after ordering, please check your spam folder. Sometimes emails get there because they are recognized as advertising, as well as shipping confirmations and DHL delivery information. You should also receive e-mails about this as a rule. If this is not the case, we ask you to check your spam folder.
You can pay with us by Paypal, credit card, instant bank transfer, Apple Pay and Google Pay.
The shipping within Germany is a flat rate of 5€. From an order value of 250€ we ship free of charge. The Europe-wide shipping flat rates can be found under Shipping and Returns in the lower part of the page.
The delivery time by DHL within Germany is usually 3 - 5 working days.
The delivery time for all other countries can also be found under Shipping and Returns
We attach great importance to the fact that all orders arrive safely and undamaged . In addition, we mainly use sustainable and biodegradable packaging materials. We use these as often as possible.
All packages are delivered with DHL Go Green. This way we can ensure climate-neutral shipping. You can find more information about this at https://www.dhl.de/de/privatkunden/kampagnenseiten/dhl-nachhaltigkeit.html
Return & Refund
Within 14 days you can then return the articles to us in unused condition and securely packed. It is important that the goods are packed exactly as you received them. This is the only way to guarantee that the items will arrive undamaged at our premises. Further information can be found under Shipping and Returns
For the return shipment from Germany we charge a flat rate of 7&euro.
For the return from Austria we charge a flat rate of 14€.
For the return from Switzerland we charge a flat rate of 16€.
We will deduct this from the refund of the purchase price to you after receipt of the undamaged goods. The refund will be made using the same method of payment as you previously paid for the item to us.
For all other countries, the return shipment must be organized and cleared by yourself.