Products
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Return and refund
Gastro and major customers

Products

Since this is a natural product and the reactive glazes are applied by hand, the glazes may "react" a little more on some items and a little less on others. This is not noticeable in the color tone of the dinnerware.If you hold the dinnerware up to the light, you may see dull spots there on some items. These do not affect you in any way during use and are simply a characteristic feature of the handmade.

These are small glaze cracks that are characteristic of many of our series. These small hairline cracks are caused by the reaction of two glazes, which are also responsible for the unique color gradients, but do not represent a quality defect and do not affect you in the everyday use of our dishes. These occur sometimes more and sometimes less depending on the amount of glazes applied by hand and can change over time due to temperature fluctuations. These glazes are also referred to as "craklee". https://de.wikipedia.org/wiki/Krakelee

Order

If you have not received an order confirmation after placing your order, please check your spam folder. Sometimes emails end up there because they are recognized as advertising. The same applies to shipping confirmations and DHL delivery information. Again, you should usually receive emails about these. If this is not the case, we ask you to also check the spam folder.

Payment

Ship

Return and refund

For the return shipment from Germany we charge a flat rate of 7&euro.

For the return from Austria we charge a flat rate of 14€.

For the return from Switzerland we charge a flat rate of 16€.

We will deduct this from the refund of the purchase price to you after receipt of the undamaged goods. The refund will be made using the same method of payment as you previously paid for the item to us.

For all other countries, the return shipment must be organized and cleared by yourself.

Gastro and major customers